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Message from the CEO
COVID-19 Updates & Guidelines
You can help us house, feed, & support families through medical crisis
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Guidelines & Restrictions
We are working closely with our hospital partners to protect the health and safety of patients while still providing access to lifesaving medical care during the pandemic.
Stanford House Restrictions
At our Ronald McDonald Houses, we have implemented restrictions and protocol to mitigate the risks of exposure to COVID-19 for families and medically fragile patients in our care. Only registered family members and essential personnel will be granted access to our facilities and programs, until further notice.
For visitors and volunteers:
- All volunteer shifts are suspended until further notice. You will be notified directly by your primary volunteer contact regarding shift cancelations and important volunteer updates.
- No visitors will be allowed entry
- Our Day Pass program is suspended until further notice; only family members registered as overnight guests will be permitted access to the House.
No siblings under 18 years of age who are not already staying at the House as a registered guest will be permitted on site.
To ensure proper health screenings, key card access is now restricted to the front doors of Arrillaga Family Center and Taube Family Center.
To adhere to CDC guidelines, access to activity rooms and common areas is being adjusted to reduce exposure risks. Please look for the most up-to-date information on the House monitors, RMHC Bay Area app, posted signage, and by checking with front desk staff.
For staff: Your supervisor will provide department- and role-specific guidelines related to COVID-19.
San Francisco Restrictions
Reflecting UCSF Benioff Children’s Hospital San Francisco policy, no volunteers will be allowed entry until further notice. Due to our location inside the hospital, our San Francisco staff and families will adhere to hospital guidelines.
Health risks from COVID-19 are rapidly evolving. We continue to track information and recommendations provided by the Center for Disease Control and Prevention as well as coordinate with our hospital partners at Lucile Packard Children’s Hospital Stanford and UCSF Benioff Children’s Hospitals. Updates will be posted here. You can also follow us on social media @RMHCBayArea or subscribe to our newsletter to make sure you receive news directly to your inbox.
We’re facing a $1.4M shortfall due to COVID-19 event cancellations and volunteer restrictions. But families still need housing, food, and support more than ever.
Direct donations make an immediate impact, allowing staff to purchase and prepare food typically funded by our volunteer meal groups, which is key to feeding families while COVID-19 restrictions are in place.
Other ways to help
You can also help by purchasing wish list items and have them delivered directly to our regional office at 520 Sand Hill Road, Palo Alto, CA 94304. (Items for both San Francisco and Oakland should be shipped to our regional office in Palo Alto.)
Stability is so important to families in our care as they are already coping with medical uncertainty and fear. To help families in our care get through these next few months, please consider making a recurring monthly donation to RMHC Bay Area.