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The RMHC Bay Area team works to provide housing and meal support to families with sick children near the medical care they need.

Group of staff with Ronald

See Current Job Openings Listed Below

Meal Program Coordinator

*Notice* Send all applications to Juan Hernandez at juan.hernandez@rmhcbayarea.org.

 

Meal Program Coordinator

Ronald McDonald House Charites Bay Area, Oakland, CA

 

Position Description

Job Type: Full-time

Pay: $22.00 per hour

Who We Are

Ronald McDonald House Charities Bay Area (“the Charities”) creates a supportive community for families of children receiving essential pediatric health care at local partner hospitals. The newly established Bay Area regional chapter provides comprehensive programming and services for families and improves access to care through Ronald McDonald House at Stanford, Ronald McDonald House of San Francisco and two Ronald McDonald House Care Mobiles in Contra Costa and Santa Clara counties.

Job Summary

We are seeking an individual who is charismatic, highly-organized, people person, and with strong interpersonal skills to fill our Meal Programs Coordinator role at UCSF Oakland. This role is responsible for booking and the communication with food partners, greeting and accepting the lunches and dinners from our partners, setting up, distributing the meals, and cleaning up at end of day. The MPC is responsible for planning ahead and making sure all supplies needed such as: utensils, RMCH bags, snacks, etc. are picked up from our headquarters location at Stanford in Palo Alto, CA.

This is a relationship-focused role. The ideal candidate will work directly with hospital and food partners, volunteers and families which requires the ability to interact in a thoughtful, energized and forward-thinking manner. Preferred candidate is a multifaceted operator – creative, self-starter, charming, outgoing, socially sensitive, flexible, organized, patient, team-oriented and imaginative with a knack for both detail and spontaneity.

Long-term, the Meal Program Coordinator should feel comfortable cooking, directing kitchen operations, maintaining and ordering kitchen and food inventory, managing kitchen volunteers, training staff on food related tasks as well as hosting and stewarding volunteer groups.

This is a full-time, non-exempt position reporting to the Program Manager. The standard schedule for this position is Monday-Friday, 10:00 am – 7:00 pm and is expected to work a flex schedule to meet operational needs. This role requires working some holidays.

Primary Responsibilities

Operations:

  • Book and schedule weekly meal reservations
  • Communicate meal needs with partners and engage support
  • Pick up, set up, clean up, and distribute partner meals
  • Coordinate meal distribution at Summit campus in Oakland
  • Ability to keep RMH van at home or pick up daily from headquarters
  • Onboard, schedule, train, and supervise volunteers
  • Maintain open communication with hospital and meal partners to adapt to any changes
  • Evaluate operational needs and assure we are meeting food and security needs for families
  • Oversee all kitchen and meal operations
  • Manage annual food budget focusing on quality and value
  • Procure meal ingredients, kitchen supplies and other food
  • Ensure meal preparation is executed successfully daily
  • Develop healthy, balanced recipes that meet the needs of the families
  • Host meal groups
  • Supervise and facilitate the meal provision cycle, serving, storage of leftovers, clean up, and kitchen re-set including: menu selection and/or creation, set up, meal preparation
  • Oversees and plans holiday celebrations such as Mother’s Day, Father’s Day, Christmas
  • Supports in hospital programs, such as food program bags, and liaises with hospital and RMHC staff to ensure high quality program delivery to families and patients
  • Collaborates with marketing and development teams to promote programs, volunteers, and other aspects of mission delivery that will elevate the organization’s reputation
  • Creates impact outcomes and dashboard to track programs progress and outcomes

Community Engagement:

  • Liaise with VP, Development & Director, Programs & Community Engagement on engagement strategy
  • Develop mechanism to track number of meals served and share with House and Development team
  • Serve as Program Ambassador to volunteer groups by being an “expert” on the mission and deepening important relationships with volunteer groups
  • Provide an optimal volunteer experience for corporate and community volunteer groups through precision meal planning and execution, attention to detail, and excellent engagement, leadership and customer service skills
  • Develop relationships with local food banks, restaurants, and other providers to level in-kind donations

Qualifications and Prerequisites

Experience & Education

  • Bachelor’s Degree
  • Minimum 2-3 years of experience working with the public or in customer service
  • Experience interacting with people from diverse cultural, age, and socio-economic backgrounds
  • Demonstrated ability to interface comfortably and professionally with members of the public and staff

Knowledge, Skills & Abilities

  • Spanish language proficiency required
  • Strong communication and planning skills
  • Highly customer service oriented with enthusiasm and good sense of humor
  • Able to handle difficult situations with confidence and compassion
  • Well-developed oral and communication skills with the ability to interact effectively with all levels of the organization
  • Excellent organization skills and pro-active problem solver
  • Ability to work in a demanding environment within a dynamic team
  • Respect for confidentiality of House families and related reports and documentation

Other

  • Ability to work in a semi-medical environment with children being treated with life-threatening illnesses and their families
  • Valid CA driver’s license
  • Must be able to lift 25 pounds

Job description is for informational purposes only. Additional duties consistent with the responsibility level may be assigned.

To find out more about the House and the families we serve, please visit our website at rmhcbayarea.org.

Job Type: Full-time

Pay: $22.00 per hour

Guest Services Associate - Stanford

JOB SUMMARY

RMHC Bay Area is seeking an individual who is charismatic, a self-starter, problem solver, people person, and highly organized to join our Stanford team as a Guest Services Associate at Ronald McDonald House Charities Bay Area. This role is responsible for supporting accommodations with the coordination of in-House check ins, making sure all check-in materials are complete and ready, support in the coordination of family holiday gift program, receive, pick up, set up, and distribute lunches and dinners, assist, and attend to in-house families, and cleaning up at end of shift. This position is also responsible for maintaining a supportive, safe, and secure environment, directing the work of volunteers, and assuring that services and programs are provided in a manner consistent with current policy and procedures.

This role requires working directly with hospital and food partners, volunteers and families which requires the ability to interact in a thoughtful, energized, and forward-thinking manner. Preferred candidate is a multifaceted operator – creative, charming, outgoing, socially sensitive, flexible, organized, patient, team-oriented and imaginative with a knack for both detail and spontaneity. There are multiple full-time and part-time positions available.

This role requires working some holidays.

PAY RATE: $15.65 per hour (with a $1.00/hour differential for the overnight shift).

 

DUTIES AND RESPONSIBILITIES

• Accept, set-up, and distribute lunches and dinners.

• Communicates with families checking in to ensure check-in process is understood and all details have been relayed.

• Supports in the communication with community and hospital partners to coordinate family holiday gift giveaways.

• Serves as House ambassador to in-House families by being available, answering questions, and troubleshooting concerns.

• Supports infection control process by sanitizing touched areas, handling food accordingly, and following hospital protocols and mandates.

 

QUALIFICATIONS AND PREREQUISITES EDUCATION

• Bachelor’s degree in health science, human services, social work, psychology, social justice, or related field

• 2-3 years of relevant professional experience in working with people from diverse cultural and socioeconomic backgrounds, families in crisis, semi-medical environment, and understanding of non-profit community

 

PRIOR WORK EXPERIENCE

• Previous office and customer service experience

• Previous experience in the food industry and/or familiarity with cooking

• Experience working with volunteer groups or personal volunteer experience

• Interest in working with families and children

• Experience working with diverse populations

• Spanish-speakers a plus!

 

OTHER

• Strong communication skills

• Good problem-solving and organizational skills

• Strong attention to detail

• Able to handle difficult situations with confidence and compassion

• Certified in CPR (Adult, Child & Infant), AED and First Aid

• Valid CA driver’s license

• Must be able to lift 25 pounds

 

HOW TO APPLY

If you’re interested in acting as an ambassador for a critically-important cause in our community, please email your resume and cover letter to: roger.cordoba@rmhcbayarea.org

Guest Services Associate

JOB SUMMARY

RMHC Bay Area is seeking an individual who is charismatic, a self-starter, problem solver, people person, and highly organized to join our Mission Bay team as a Guest Services Associate at UCSF Benioff Children’s Hospital Mission Bay. This role is responsible for supporting accommodations with the coordination of in-House check ins, making sure all check-in materials are complete and ready, support in the coordination of family holiday gift program, receive, pick up, set up, and distribute lunches and dinners, assist, and attend to in-house families, and cleaning up at end of shift. This position is also responsible for maintaining a supportive, safe, and secure environment, directing the work of volunteers, and assuring that services and programs are provided in a manner consistent with current policy and procedures.

This role requires working directly with hospital and food partners, volunteers and families which requires the ability to interact in a thoughtful, energized, and forward-thinking manner. Preferred candidate is a multifaceted operator – creative, charming, outgoing, socially sensitive, flexible, organized, patient, team-oriented and imaginative with a knack for both detail and spontaneity. This is a part-time, non-exempt position reporting to the RMHC In-hospital Programs Manager. Two positions are available, with the following shifts:

Monday – Friday, 10:00 am – 2:30 pm

Monday – Friday, 1:30 pm – 7:00 pm

This role requires working some holidays.

PAY RATE: $16.32/hr.

 

DUTIES AND RESPONSIBILITIES

• Accept, set-up, and distribute lunches and dinners.

• Supports the Center for Families at UCSF Mission Bay by staffing the center certain hours and providing services to in-hospital families.

• Supports and provides back up in the communication with UCSF housing coordinators to assign guest rooms.

• Communicates with families checking in to ensure check-in process is understood and all details have been relayed.

• Supports in the communication with community and hospital partners to coordinate family holiday gift giveaways.

• Serves as House ambassador to in-House families by being available, answering questions, and troubleshooting concerns.

• Supports infection control process by sanitizing touched areas, handling food accordingly, and following hospital protocols and mandates.

• Submits work orders with UCSF for House related items.

 

QUALIFICATIONS AND PREREQUISITES EDUCATION

• Bachelor’s degree in health science, human services, social work, psychology, social justice, or related field

• 2-3 years of relevant professional experience in working with people from diverse cultural and socioeconomic backgrounds, families in crisis, semi-medical environment, and understanding of non-profit community

 

PRIOR WORK EXPERIENCE

• Previous office and customer service experience

• Previous experience in the food industry and/or familiarity with cooking

• Experience working with volunteer groups or personal volunteer experience

• Interest in working with families and children

• Experience working with diverse populations

• Spanish-speakers a plus!

 

OTHER

• Strong communication skills

• Good problem-solving and organizational skills

• Strong attention to detail

• Able to handle difficult situations with confidence and compassion

• Certified in CPR (Adult, Child & Infant), AED and First Aid

• Valid CA driver’s license

• Must be able to lift 25 pounds

 

HOW TO APPLY

If you’re interested in acting as an ambassador for a critically-important cause in our community, please email your resume and cover letter to: gabriela.perezfrias@rmhcbayarea.org

What is it like working at RMHC Bay Area?

See Current Job Openings Listed Below