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The RMHC Bay Area team works to provide housing and meal support to families with sick children near the medical care they need.

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See Current Job Openings Listed Below

Operations Coordinator

*Notice* Send all applications to Roger Cordoba at roger.cordoba@rmhcbayarea.org.

Job Site: Ronald McDonald House at Stanford, 510 Sand Hill Road, Palo Alto, CA

JOB SUMMARY

The Operations Coordinator plays a critical role within the Family Services team working alongside the Associate Director to support the 24/7 operations at the 123-room Stanford Ronald McDonald House. Operations Coordinator is responsible for the everyday support of the Guest Services Team (13) and Meal Program Associates (2), ensuring and delivering the mission of RMH by providing the best guest experience. The Operations Coordinator meets these daily responsibilities by supervising and supporting front desk personnel, including the onboarding process, training, coaching, and directing all work. The ideal candidate values teamwork, as this position works closely with the Accommodations Coordinator, Meal Coordinator and Volunteer Manager to support their respective programs to meet the families’ needs.

This position requires high-level customer service, interpersonal skills, confidentiality, and the ability to work with diverse populations. The Operations Coordinator and their team is the first point of contact and representation of RMHC with guest families, community volunteers and donors, vendors, and hospital partners. Requires on-the-fly problem solving skills, ability to deescalate issues and concerns, and an eye for sustainability and scalability.

This is a full-time, non-exempt position reporting to the Associate Director, Family Services. The standard schedule for this position is Sunday-Thursday, 10:30 am – 7:30 pm and is expected to work a flex schedule to meet the needs of their staff. This role requires working some weekends, and holidays. Required to cover Guest Service Associate shifts on occasion. This role is based out of the Stanford (Palo Alto, CA) location.

DUTIES AND RESPONSIBILITIES

  • Collaborate with Associate Director to design Guest Services Associate (GSA) task management process
  • Implement training for GSAs, in coordination with Associate Director
  • Manage all aspects Day Pass Program including collateral production, orientation for volunteers and Day Pass families, registration process
  • Direct the daily work of GSAs while assuring that services and programs are provided in a manner consistent with current policy and procedures
  • Responsible for common spaces throughout campus (laundry rooms, computer nook, gym, lounge, consultation rooms, lobby, storage areas, TV rooms, Day Pass spaces, great room, seating nooks in hallways, rec room, conference rooms, magic closet), requiring the following:
  • Develop guidelines and protocols for each space
  • Establish and maintain “on hand” supply and inventory levels
  • Ensure that each space is restocked daily
  • Conduct daily walkthroughs ensuring that each space is tidy, safe, in good condition and to plan daily volunteer tasks
  • Place work orders for malfunctioning or broken furniture and equipment
  • Collaborate with meal, accommodations, maintenance, and volunteer services to troubleshoot concerns, and under the direction of the Associate Director execute on solutions
  • Track and report statistics

QUALIFICATIONS AND PREREQUISITES: EDUCATION AND EXPERIENCE

Education

  • Bachelor’s Degree preferred

PRIOR WORK EXPERIENCE:

  • Five years’ experience managing people and key relationships
  • Experience interacting with people from diverse cultural and socio-economic backgrounds.
  • Demonstrated ability to interface comfortably and professionally with members of the public and staff

KNOWLEDGE, SKILLS AND ABILITIES:

  • Basic knowledge of Microsoft suite and enthusiasm for learning new software tools
  • Highly customer service oriented with enthusiasm and good sense of humor
  • Able to handle difficult situations with confidence and compassion
  • Well-developed oral and written communication skills with the ability to interact effectively with all levels of the organization
  • Excellent organization skills and pro-active problem solver
  • Strong attention to detail
  • Ability to work in a demanding environment within a dynamic team
  • Maintains confidentiality of House families and related reports and documentation

OTHER:

  • Ability to work in a semi-medical environment with children being treated with life-threatening illnesses and their families
  • Valid CA driver’s license
  • Must be able to lift 25 pounds

Job description is for informational purposes only. Additional duties that are consistent with the responsibility level may be assigned.

HOW TO APPLY

Please send your cover letter and resume as attachments in MS Word or PDF format only. In the subject line of the email, please list your last name and the position title. Send all documents to Roger Cordoba at roger.cordoba@rmhcbayarea.org

Job Type: Full-time

Pay: Up to $20.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift
  • Holidays
  • On call
  • Overtime
  • Weekends

COVID-19 considerations:
We have taken all the necessary measures to ensure that our families and our staff are kept safe from the virus.

Experience:

  • Operations: 1 year (Preferred)

This Job Is Ideal for Someone Who Is:

  • Dependable — more reliable than spontaneous
  • People-oriented — enjoys interacting with people and working on group projects
  • Adaptable/flexible — enjoys doing work that requires frequent shifts in direction
  • Detail-oriented — would rather focus on the details of work than the bigger picture
  • Achievement-oriented — enjoys taking on challenges, even if they might fail
  • Autonomous/Independent — enjoys working with little direction
  • Innovative — prefers working in unconventional ways or on tasks that require creativity
  • High stress tolerance — thrives in a high-pressure environment

This Job Is:

  • A job for which all ages, including older job seekers, are encouraged to apply

Company’s website:

Company’s Facebook page:

Benefit Conditions:

  • Only full-time employees eligible

Work Remotely:

No